If you want to delete your account, export your data, correct account information, withdraw consent for optional processing, or ask a privacy question, contact us by email. Protogen is currently in alpha, so privacy requests are handled manually.
Use this address for privacy rights requests and questions about personal data handling.
We aim to acknowledge incoming privacy requests promptly during the alpha period.
We may need to verify that the person making the request is authorized before taking action.
Email privacy@protogen.life and, where possible, send the message from the email address associated with your Protogen account.
Before we delete data, export information, or make certain account-level changes, we may ask for additional information to verify identity and protect your account from unauthorized access.
Verification helps us avoid disclosing or deleting the wrong person's data. The exact steps depend on the type of request and the information already available to us.
We aim to acknowledge privacy requests within a few business days. The time needed to complete a request depends on the type of request, the systems involved, and the laws that apply to your jurisdiction.
Where applicable, we will handle requests within the legally required response window and let you know if we need more information before we can proceed.
For the full policy language and general product support, use the pages below.