Alpha version — last updated: April 21, 2026
This document combines our Privacy Policy (Sections 1–11) and Terms of Service (Sections 12–16) into a single reference for the alpha period. Sections will be separated and updated before public launch.
PROTOGEN is operated by Protogen, Inc., a Delaware C Corporation. Privacy and data requests for PROTOGEN are handled by Protogen, Inc. through the same-domain contact routes listed below.
For account help, sign-in issues, uploads, bugs, or general alpha questions, visit Support. For deletion, export, correction, consent withdrawal, or AI-generated protocol review requests, visit Privacy Choices or email privacy@protogen.life.
Protogen is an AI-powered wellness coaching platform designed to help users achieve their wellness goals by gamifying daily actions. Protogen is operated by Protogen, Inc., a Delaware C Corporation. Protogen is not a medical service and does not provide medical advice, diagnosis, or treatment. All recommendations are for general wellness purposes only. Always consult a qualified healthcare professional before making changes to your health routine.
We process your personal data on the following legal bases under GDPR Article 6 and Article 9:
| Data | Legal Basis |
|---|---|
| Account information (email, password) | Performance of contract — necessary to provide the service |
| Profile data (date of birth, sex, height, weight) | Performance of contract — necessary to generate your wellness protocol |
| Wellness goal | Performance of contract |
| Usage data (timestamps, logs) | Legitimate interests — maintaining service quality and security |
| Health documents (lab results, medical records) | Explicit consent (GDPR Art. 9(2)(a)) — obtained at account creation by accepting these Terms & Privacy Policy |
| Genetic data | Explicit consent (GDPR Art. 9(2)(a)) — obtained via a dedicated consent flow before upload |
You may withdraw consent for health document or genetic data processing at will. Withdrawal does not affect the lawfulness of processing before the withdrawal. To withdraw consent, delete the relevant files in your profile or contact privacy@protogen.life.
Your profile data and uploaded documents may be sent to a configured third-party LLM provider API to generate wellness protocols.
Genetic data receives special protection:
Your uploaded health and genetic files are encrypted with a key we never see. Standard “encrypted at rest” means the service holds the key. We don't — only you do.
In the event of a personal data breach affecting your health or genetic data, we will notify you without undue delay and no later than 72 hours after becoming aware of the breach. Notification will be sent to the email address on your account and will describe: the nature of the breach, the data affected, the likely consequences, and the measures taken or proposed to address it. Where required by the FTC Health Breach Notification Rule, we will also notify the FTC within 60 calendar days of discovery.
Your data is retained as long as your account exists. You may request account deletion — this permanently removes your account and all associated data (protocols, documents, genetic files, usage history) from active systems. Residual copies in automated backups are purged within 30 days of deletion, after which no recoverable copy exists.
Protogen is currently in alpha testing. By creating an account, you acknowledge that:
We may update this document as the platform evolves. Significant changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance.
Protogen uses AI to generate wellness protocols based on your profile, uploaded documents, and genetic data. These recommendations are produced by automated processing without individual human review before delivery.
You have the right to:
To exercise these rights, contact privacy@protogen.life with the subject line “Protocol Review Request.”
These terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Users located in the EU retain any mandatory rights to bring a claim before their local courts or supervisory authority where applicable.
Protogen is provided “as is” during the alpha period. To the maximum extent permitted by applicable law:
Nothing in this section limits liability for death or personal injury caused by our negligence, fraud, or other liabilities that cannot be excluded by law.
You agree not to:
We reserve the right to suspend or terminate accounts that violate these terms without notice.
The Protogen platform, including its design, AI models, and software, is owned by Protogen, Inc. Wellness protocols generated for you are provided for your personal use. You retain ownership of all documents and data you upload.
We may suspend or permanently terminate your account if:
In the event of termination, we will notify you by email and your data deletion rights under Section 8 remain in effect.
For privacy questions, data requests, or protocol review requests, contact us at: privacy@protogen.life
For general product support, account help, or bug reports, visit Support. For step-by-step privacy request instructions, visit Privacy Choices.